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New federal rules say travelers deserve cash refunds when inconvenienced by their airline – not vouchers or travel credits. The rules require the fees to be automatic and prompt: Within seven days for a credit card refund and 20 days for other forms of payment. Surge in complaints in 2022The Biden Administration proposed its change to the refund rules in 2022 after a surge in complaints about refunds when the coronavirus brought air travel to a standstill. More than half of the complaints involved flight disruptions or refunds. A federal law allows Congress to unravel recently implemented executive branch rules.
Persons: , Pete Buttigieg, CNN’s John Berman, ” Buttigieg, you’re, “ That’s, , There’s Organizations: CNN — Airline, , Transportation Department, Airlines for, Biden Administration Locations: , Airlines for America, ” “ U.S, Washington, November’s
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Washington DC CNN —Boeing’s already battered reputation took another hit at two Senate committee hearings Wednesday on Capitol Hill, with witnesses questioning how the company builds airplanes and the safety of those planes. Boeing did not have any witnesses at either hearing Wednesday, but at a briefing earlier this week it defended the standards used to build planes. Boeing recently said it has searched for records but believes its employees did not document the work. Bill Clark/CQ Roll Call/SipaHe said that since the hearing was announced, his committee has heard from other whistleblowers inside of Boeing. “What I don’t want this committee to do is to scare the you-know-what out of the American public,” he said.
Persons: Washington DC CNN — Boeing’s, Sam Salehpour, he’s, , Salehpour, , don’t, , Ed Pierson, Max, Democratic Sen, Richard Blumenthal, Bill Clark, ” Blumenthal, Republican Sen, Ron Johnson Organizations: Washington DC CNN, Capitol, Boeing, The Foundation for Aviation Safety, National Transportation Safety, Alaska Airlines, Alaska Air, Democratic, Richard Blumenthal of Connecticut, Senate Homeland Security, Governmental, Republican Locations: Richard Blumenthal of, Dirksen, nonunion South Carolina, Alaska, Wisconsin
CNN —The Transportation Security Administration reports that its officers intercepted 1,503 firearms in carry-on bags at security checkpoints in US airports during the first quarter of 2024. That number runs very close with TSA interceptions in the first quarter of 2023, in which 1,508 firearms were intercepted, the agency said in a news release. Overall, 2023 set a record for the number of firearms uncovered by officers at security checkpoints. More people plus roughly same number of firearms equals a lower rate. But there’s a shocking stat that has stayed the same – in both time periods, 93% of those intercepted firearms were loaded with ammo.
Persons: , David Pekoske, W6ZXxQT1QC, ” Pekoske, you’re Organizations: CNN, Transportation Security Administration, TSA
CNN —The investigation into why a cargo ship lost power and struck a Baltimore bridge last month, causing it to collapse, is currently focused on engine room equipment, the National Transportation Safety Board said Wednesday. Hyundai, the equipment’s manufacturer, has sent employees to the Dali ship to help “download data from the electrical power system and look at the circuit breakers,” NTSB Chairwoman Jennifer Homendy told the Senate Commerce Committee. “There isn’t enough information on that to understand what’s going on in the engine room,” she said. Investigators also spoke with crewmembers who may be involved in the engine and electrical systems, including the chief and an assistant engineer, and the electrician. Separately, the US Army Corps of Engineers released new 3D sonar images of the wreckage below the surface of the river.
Persons: Dali, Jennifer Homendy, ” Homendy, ” Hyundai, , , , Homendy, Sen, Ted Cruz, Biden, ” Cruz Organizations: CNN, National Transportation Safety, Hyundai, Senate, , Republican, US Army Corps of Engineers Locations: Baltimore, Patapsco, China
CNN —Federal authorities say they’re investigating Boeing after a whistleblower repeatedly raised concerns with two widebody jet models, and claimed the company retaliated against him. Whistleblower Sam Salehpour, a Boeing engineer, alleges that Boeing took shortcuts when manufacturing its 777 and 787 Dreamliner jets, and that the risks could become catastrophic as the airplanes age. His formal complaint to the Federal Aviation Administration, filed in January and made public on Tuesday, is not specific to the newer 737 Max jet that has been grounded twice by the Federal Aviation Administration. In response to the complaint, the FAA said it investigates all whistleblower complaints. “Voluntary reporting without fear of reprisal is a critical component in aviation safety,” the FAA said.
Persons: Sam Salehpour, Organizations: CNN, Federal, Boeing, Federal Aviation Administration, FAA
New York CNN —United Airlines is asking its pilots to take voluntary unpaid leave in May because of delays in Boeing deliveries, according to a memo sent by the union representing pilots. Because of the delivery delay, “our forecasted block hours for 2024 have been reduced and we are offering our pilots voluntary programs for the month of May to reduce excess staffing,” United Airlines said in a statement Monday. The Federal Aviation Administration is taking a closer look at United after a series of almost a dozen incidents at the airline, United said in a March memo. On March 15, a United Boeing 737-800 landed in Medford, Oregon, missing an external panel, though no passengers were injured. Boeing has been in the spotlight since the Alaska Airlines Boeing 737 Max 9 incident.
Persons: United, Scott Kirby, ” Kirby, Chris Isidore, Pete Muntean, Gregory Wallace Organizations: New, New York CNN — United Airlines, Boeing, ” United Airlines, Federal Aviation Administration, United, Airbus, Alaska Air, Max, American Airlines, Delta Air Lines, United Boeing, Alaska Airlines Boeing Locations: New York, Covid, Alaska, Medford , Oregon, United
“Due to recent safety events, the FAA is increasing oversight of United Airlines to ensure that it is complying with safety regulations; identifying hazards and mitigating risk; and effectively managing safety,” an FAA spokesperson said in a statement. The civil aviation authority’s stepped up oversight comes after a United Boeing 737-800 landed in Medford, Oregon, missing an external panel on March 15. In just the last month, another United Boeing plane spewed flames from an engine after taking off, one slid off the runway, one lost a wheel during takeoff and another trailed hydraulic fluid. The FAA did not specify what future projects may be delayed by its evaluation, but on Saturday, Bloomberg reported the agency is considering preventing United Airlines from adding new routes, curbing the airline’s growth. Last week, a LATAM Airlines Boeing plane flying from Sydney, Australia, to Auckland, New Zealand, suddenly plunged in midair, injuring some passengers as they were thrown to the cabin’s ceiling.
Persons: authority’s, ” United, , CNN’s Gregory Wallace, Chris Isidore, Pete Muntean Organizations: CNN, Federal Aviation Administration, United Airlines, FAA, United Boeing, Boeing, Bloomberg, United, , Alaska Airlines Boeing, Max, LATAM Airlines Boeing Locations: Medford , Oregon, United, Sydney, Australia, Auckland , New Zealand
CNN —The Federal Aviation Administration will take a closer look at safety at United Airlines after a string of nearly a dozen incidents this month, the airline said in a memo Friday. While no passengers were injured, the incident was just one in a line of recent mishaps on United flights – all involving Boeing jets. In just the last month, another United Boeing plane spewed flames from an engine after taking off, one slid off the runway, one lost a wheel during takeoff, and yet another trailed hydraulic fluid. In a statement, the FAA said its “safety assurance system routinely monitors all aspects of an airline’s operation. Still, United Airlines CEO Scott Kirby has said he would look into the possibility of buying more jets from Airbus, Boeing’s European competitor.
Persons: ” United, Scott Kirby, Pete Muntean, Chris Isidore Organizations: CNN, Federal Aviation Administration, United Airlines, FAA, , United Boeing, Boeing, Alaska Airlines Boeing, Max, LATAM Airlines, National Transportation, Safety, Alaska Air, Airbus, Boeing’s Locations: Medford , Oregon, United, Sydney, Australia, Auckland , New Zealand
CNN —Running to the tail of Boeing’s 787 Dreamliner is an umbilical cord carrying a rapid play-by-play of virtually every flight feature. The 787 Dreamliner — one of Boeing’s more recently developed aircraft — feeds data into the flight data recorder through a system called the Common Data Network, which some compare to the human body’s central nervous system. The Federal Aviation Administration used this data after ungrounding Boeing’s 737 Max in late 2020 to track every Max flight. Some aircraft also carry a Quick Access Recorder (QAR) that is not hardened like the FDR but tracks the same data. When US Air flight 427 crashed three years later near Pittsburgh, the FDR recorded 11 parameters.
Persons: FDR, , Peter Goelz, Goelz, Kathleen Bangs, Max Organizations: CNN, FDR, LATAM Airlines, Street Journal, National Transportation Safety Board, US National Transportation Safety Board, International Civil Aviation Organization, Federal Aviation Administration, Aircraft Communications, United Airlines, US Air, NTSB Locations: France, Australia, United Kingdom, Pittsburgh
CNN —Investigators probing the Boeing 737 Max blowout say their investigation is being held back by Boeing’s lack of a paper trail for key work. Boeing recently said it has searched for records but believes its employees did not document the work. The letter noted that Boeing has also been unable to provide security footage of the September 2023 work, which included removing and reinstalling the door plug. Boeing told CNN that 30-day record retention policy for security camera footage is standard practice. The letter revealed that the NTSB’s first request to Boeing for relevant employees’ names came on January 9 — four days after the mid-flight incident.
Persons: Jennifer Homendy, Homendy, , Organizations: CNN, Boeing, Max, National Transportation Safety Board, Alaska Airlines, Senate, NTSB, ” NTSB, Transportation Safety Board, Alaska Airlines Flight, Getty, ” Boeing Locations: Boeing’s Renton , Washington, Boeing’s, Portland , Oregon, Ontario , California
CNN —Alaska Airlines flight 1282, on which a door plug blew off the side of the plane shortly after takeoff on January 5, was scheduled to be taken out of service for maintenance the night of the incident, the airline said Tuesday. Such deferred maintenance is common and legal, and the plane had made 154 successful flights before the blowout. It’s not clear that an expedited maintenance schedule would have led Alaska Airlines to discover that problem. “The U.S. aviation system is the safest in the world because it relies on layers: redundant systems, robust processes and procedures, and the willingness to stop and ensure things are right before every takeoff,” Alaska Airlines said in a statement. Although the revelation that the plane was scheduled for service the same day as the blowout does not necessarily suggest any wrongdoing by Alaska Airlines, it does raise further concerns about policies and regulations surrounding maintenance of America’s fleet of aircraft.
Persons: Jennifer Homendy, Max Tidwell Organizations: CNN, Alaska Airlines, New York Times, National Transportation Safety, NTSB, Boeing, The New York Times
CNN —A United Airlines flight from San Francisco to Mexico City was diverted to Los Angeles Friday after an issue with the plane’s hydraulic system, the airline said. It was the carrier’s fourth emergency in a week, including a tire falling off one flight and an engine catching fire on another. The Airbus 320, carrying 105 passengers and five crew members, landed safely and everyone disembarked at a gate, according to United and the Federal Aviation Administration. Customers were flown to Mexico City International Airport on a different aircraft, according to the airline. The Airbus 320 is equipped with three hydraulic systems for “redundancy purposes” and preliminary information showed the issue affected only one of those systems, according to United.
Persons: CNN Friday’s, ” United, , CNN’s Ray Sanchez Organizations: CNN, United Airlines, Los Angeles, Airbus, Federal Aviation Administration, Customers, Mexico City International, FAA, . United Airlines, NTSB Locations: San Francisco, Mexico City, Los, Mexico
CNN —The Federal Aviation Administration is investigating a United Airlines flight that lost a tire while taking off from San Francisco International Airport, damaging several cars in a parking lot before the plane safely landed at Los Angeles International Airport, the agency said. United Airlines confirmed the plane lost one tire after takeoff. United flight 35, with 249 passengers and crew onboard, was diverted to Los Angeles and landed shortly after 1:20 p.m., the airline told CNN. A United Airlines flight loses a tire while taking off from San Francisco International Airport. The San Francisco International Airport’s runway was briefly closed to clear debris but has since reopened, and there was no further impact to airport operations, Yakel said.
Persons: San Francisco airport’s, Doug Yakel, Yakel, Salvador Gonzalez, LiveATC.net, CNN’s Sharif Paget Organizations: CNN, Federal Aviation Administration, United Airlines, San Francisco International Airport, Los Angeles International Airport, San, American Airlines, Boeing, San Francisco International Locations: Osaka, Japan, Los Angeles, Cali
CNN —Boeing is now party to a new federal investigation involving a 737 Max after United Airlines pilots reported that part of the flight controls became jammed as they landed in Newark last month. The investigation is the latest to involve a nearly-new Boeing 737 Max aircraft following the door plug blowout on an Alaska Airlines 737 Max 9 on January 5. The NTSB says in this latest incident, the 737 Max 8 was delivered from Boeing to United Airlines in February 2023. We’ll continue to work with Boeing, the NTSB and the FAA on next steps for these aircraft,” United said in a statement. “We worked closely with United Airlines to diagnose the rudder response issue,” Boeing said in a statement.
Persons: , , Max, We’ll, ” United, Organizations: CNN, Boeing, Max, United Airlines, National Transportation Safety, NTSB, Alaska Airlines, Collins Aerospace, FAA, , ” Boeing, United Locations: Newark, United
CNN —Boeing has not turned over important records to investigators probing the door plug blowout on a 737 Max earlier this year, investigators say. She testified that because of Boeing’s actions, NTSB investigators do not know who on the Boeing assembly line removed and reinstalled the door plug that – months later while the plane was in service carrying passengers – blew out. Homendy said that Boeing has not fully cooperated with the NTSB Board's investigation into Alaska Airlines Flight 1282 door plug incident. The plane flew about 150 commercial flights before the door plug flew off the plane mid-flight on January 5, just over two months ago. NTSB investigators have made multiple visits to Boeing facilities and created a special team to handle requesting and processing documents from Boeing and its key contractor, Spirit AeroSystems.
Persons: Jennifer Homendy, Homendy, Kevin Dietsch, ” Homendy Organizations: CNN, Boeing, Transportation, Commerce, U.S . National Transportation Safety Board, Senate Commerce, Science, Russell Senate, NTSB, Alaska Airlines, Getty, Federal Aviation Administration Locations: Renton, Washington ,
“The FAA identified non-compliance issues in Boeing’s manufacturing process control, parts handling and storage, and product control,” the FAA said in a press release, but did not immediately provide further details. The FAA said the findings of both this audit and the separate report should be part of Boeing’s quality improvement plan. But in January Boeing CEO David Calhoun conceded Boeing needed to improve its quality controls. Without giving details, the FAA said it found multiple instances where both companies allegedly failed to comply with manufacturing quality control requirements. The agency is not the only government body looking into Boeing’s quality issues.
Persons: David Calhoun, , Calhoun, , Mike Whitaker, Jennifer Homendy Organizations: Washington DC CNN, Federal Aviation Administration, Alaska Airlines ’ Boeing, FAA, Boeing, Spirit, Max, National Transportation Safety, Alaska Air, NTSB, Justice Department, Alaska, Senate Locations: Renton , Washington
Washington DC CNN —The Federal Aviation Administration has flagged more safety issues for two troubled families of Boeing planes, the latest in a series of issues at the embattled aircraft maker. The issues involve engine anti-ice systems on the 737 Max and larger 787 Dreamliner. But it’s not a solution.”The FAA said the newly disclosed Max issue could cause the jet’s engines to stop working. The 2021 discovery lines up with the company’s order that year to ground some Max planes because of a different electrical problem. A different issue with the DreamlinerLess than a week after publicly publishing the 737 Max notice, the FAA reported a separate anti-icing issue with the 787 Dreamliner.
Persons: Max, , Mother Nature’s, , Dennis Tajer, aren’t, it’s, Jessica Kowal, Boeing Max —, Jennifer Riordan, Kowal, Dave Calhoun Organizations: Washington DC CNN, Federal Aviation Administration, Boeing, FAA, Seattle Times, Alaska Air, American Airlines, Allied Pilots Association, Southwest Airlines, National Transportation Safety, Justice Department, NTSB
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The Justice Department review could, the reports note, expose Boeing to broader criminal liability if officials decide Boeing may have violated a controversial legal agreement that was due to expire on January 7, two days after the door plug incident. In the days after the door plug incident on Alaska Airlines flight 1282, an attorney for the families asked the Justice Department to review whether Boeing violated the agreement. Boeing is subject to several other investigations stemming from the door plug incident. The National Transportation Safety Board continues to investigate the door plug incident and recently reported that critical bolts that hold the door plug in place were not installed in Boeing’s factory. The NTSB has yet to determine blame or fault for the door plug incident on the Alaska Air flight.
Persons: Max, , Dave Calhoun, , Organizations: Washington DC CNN, US Justice Department, Boeing, Federal Aviation Administration, New York Times, Bloomberg, Alaska Airlines, Department of Justice, CNN, DOJ, FAA, Justice Department, National Transportation Safety, NTSB, Alaska Air Locations: United States
CNN —Boeing must produce within 90 days a plan to fix serious quality and safety issues, the Federal Aviation Administration said on Wednesday. The agency said FAA Administrator Mike Whitaker and Boeing CEO Dave Calhoun held a day-long meeting on Tuesday where Whitaker made the demand. The FAA said the Boeing plan must address weaknesses in implementing the company’s Safety Management System, known as SMS, as well as integrating the SMS program with another quality program. Anna Moneymaker/Getty Images North America/Getty ImagesThe panel that reported on Boeing’s safety shortcomings on Monday recommended the company address those issues within six months; the FAA’s new directive sets a faster timeline. The resulting plan from Boeing must lead to a “measurable, systemic shift in manufacturing quality control,” the FAA said.
Persons: Mike Whitaker, Dave Calhoun, Whitaker, Sen, Mark Warner, Anna Moneymaker, Max, CNN’s Chris Isidore Organizations: CNN, Boeing, Federal Aviation Administration, FAA, Max, company’s, Management, SMS, Capitol, North Locations: Washington , DC, North America
CNN —The Federal Aviation Administration issued a report Monday sharply critical of the safety culture at Boeing, following two fatal crashes and several years of safety and quality issues at the troubled aircraft maker. Its work included conducting more than 250 interviews and reviewing more than 4,000 pages of documents, and focused on both safety culture and the FAA program that delegates some aircraft certification work to Boeing employees. The panel was not charged with reporting on any specific incident involving Boeing aircraft. “However on several occasions during the expert panel’s activities, serious quality issues with Boeing products became public. In particular, it found Boeing repeatedly revised its Safety Management System – or SMS – manual, which is suppose to guide employees on procedures they should follow to insure planes are safe.
Persons: Boeing’s repreated, , Dave Calhoun, Organizations: CNN, Federal Aviation Administration, Boeing, FAA
New problem found on Boeing 737 Max planes
  + stars: | 2024-02-04 | by ( Chris Isidore | Gregory Wallace | ) edition.cnn.com   time to read: +1 min
New York CNN —A new problem has been found during the production of 737 Max jets that will force Boeing to rework about 50 planes that have not yet been delivered. The problem was disclosed in a memo sent to Boeing (BA) employees Sunday by Stan Deal, the head of the company’s commercial aircraft unit. An employee at Boeing supplier Spirit AeroSystems, which makes the fuselages of the 737 Max jets, notified the plane maker that two holes may not have been drilled exactly to Boeing’s requirements, according to Deal’s memo. While the exact cause of the incident is not yet known, Boeing CEO David Calhoun told investors on Wednesday: “We caused the problem, and we understand that.”“Whatever conclusions are reached, Boeing is accountable for what happened. “We simply must be better.”Deal’s Sunday memo said Boeing’s 737 Max factory in Renton, Washington would “dedicate several days … this week to focus on this important work, reflecting the premium we place on quality, safety and, ultimately, stability in our factories.”
Persons: Stan Deal, David Calhoun, Max Organizations: New, New York CNN, Boeing, Spirit, Max, Alaska Airlines Locations: New York, , Renton , Washington
CNN —Boeing’s 737 Max 9 model returned to service Friday afternoon when Alaska Airlines flight 1146 departed Seattle at approximately 3:51pm local time (6:51pm ET) bound for San Diego. It is the first revenue flight for this model since the Federal Aviation Administration grounded the Boeing jets three weeks ago following a door plug blowout on Alaska Airlines flight 1282. Alaska Airlines COO Constance von Muehlen took the flight and sat in the seat next to the door plug, telling CNN she has full confidence in the aircraft. The first flight is one of three flights Alaska Airlines has scheduled on Max 9 jets for Friday. Alaska Airlines CEO Ben Minicucci said Thursday he is not concerned with passengers avoiding the Max 9.
Persons: CNN —, Max, Constance von Muehlen, Sarah Edgbert, it’s, ” Edgbert, , ” Kent, Doug Bowman didn’t, , Ben Minicucci Organizations: CNN, Alaska Airlines, Federal Aviation Administration, Boeing, 9pm, United Airlines —, FAA, Max, . United Airlines Locations: Seattle, San Diego, Alaska
New York CNN —Boeing CEO David Calhoun’s Wednesday was decidedly a mixed bag: The Federal Aviation Administration finally approved a set of inspection criteria for the 171 grounded 737 Max 9 planes that, if followed, could return the aircraft to service. And the FAA said it would not grant any production expansion of the 737 Max lineup while its safety probe of Boeing continues. “We fly safe planes,” Calhoun said to reporters assembled on Capitol Hill. A week earlier, Calhoun acknowledged the company made a “mistake” at a staff-wide safety meeting, but he did not specify what that mistake was. Two Max variants — the Max 7 and the Max 10 — are still awaiting approval to begin carrying passengers.
Persons: David Calhoun’s, Max, Mike Whitaker, United, Whitaker, , , Mr, Calhoun, ” Calhoun, Washington Democratic Sen, Maria Cantwell, ” Cantwell, Jennifer Homendy, , Wells Organizations: New, New York CNN, Boeing, Federal Aviation Administration, FAA, Alaska Airlines, Airlines, Washington Calhoun’s, Washington, Capitol, Washington Democratic, Senate, National Transportation Safety Locations: New York, Alaska, United, Washington, Wells, Indonesia, Ethiopia
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